עזרה ללקוח

אם לדבר עם אדם אמיתי זה יותר הקטע שלך, אתה יכול להגיע לצוות שירות הלקוחות שלנו באמצעות דואר אלקטרוני (למטה).

Questions and Answers

Registration and login

How do you register on the site?

In the attached link?????

I forgot my password, what do I do?

simple. On the login page, click on "forgot password".

Enter the email address with which you registered on the site and a password reset and recovery message will be sent after a few moments. (If the email does not arrive, you should check your spam/junk mail).

Click on the link that comes in the email and set a new password to enter the site. Successfully!

Shipments and returns

What are the types of deliveries?

1. Pick up from the store by prior arrangement at the address of 6 Kfar Saba street.

2. Delivery to a collection point for free by UPS.

3. Home delivery at a cost of 15 NIS or 20 NIS for those who choose from today to tomorrow.

How long until the shipment reaches me?

1. Delivery to a UPS collection point between 24-48 hours business days.

2. Courier at a cost of NIS 15 up to 72 business days and depending on the load at the delivery company.

3. Courier at a cost of NIS 20 from today to tomorrow depending on business days and depending on the load at the delivery company.

What is the return policy?
  1. Only unused closed product
  2. You can come to the store to return the product
  3. It can be sent by registered mail to the address - Luban Mor Ltd. 6 Kfar Saba.
  4. You can request collection by delivery for an additional fee of NIS 30.

Payments

How can I pay for the order?

1. Cash in store

2. Paybox/bank transfer (for details, contact customer service: 077-8048050

3. Credit card

4. Telephone representative

5. PayPal - PAYPAL

6. Cash to the courier (Gobeyna) plus NIS 15

Can I pay in installments?

Up to 6 payments can be made with a credit card

Is payment on the site secure?

Yes. The site is built with SSL

orders and products

Is it possible to pre-order a product that is not in stock?

No. Only a product that is available and in stock can be ordered.

How do you know if a product is in stock?

Each product page will list whether it is available in stock or not.

Is it possible to receive a back-to-stock notification?

Yes. Fill out a form and enter your name+phone+e-mail and as soon as the product is back in stock you will be notified.

Get in touch

Have questions about your order, or a general inquiry?