עזרה ללקוח

אם לדבר עם אדם אמיתי זה יותר הקטע שלך, אתה יכול להגיע לצוות שירות הלקוחות שלנו באמצעות דואר אלקטרוני (למטה).

FAQs

Sign Up and Log In

How do I sign up?

In the attached link?????

I forgot my password. What should I do?

simple. On the login page, click on "forgot password".

Enter the email address with which you registered on the site and a password reset and recovery message will be sent after a few moments. (If the email does not arrive, you should check your spam/junk mail).

Click on the link that comes in the email and set a new password to enter the site. Successfully!

Shipping and Returns

What shipping options are available?

1. Pick up from the store by prior arrangement at the address of 6 Kfar Saba street.

2. Delivery to a collection point for free by UPS.

3. Home delivery at a cost of 15 NIS or 20 NIS for those who choose from today to tomorrow.

How long will it take for my order to arrive?

1. Delivery to a UPS collection point between 24-48 hours business days.

2. Courier at a cost of NIS 15 up to 72 business days and depending on the load at the delivery company.

3. Courier at a cost of NIS 20 from today to tomorrow depending on business days and depending on the load at the delivery company.

What is your returns policy?
  1. Only unused closed product
  2. You can come to the store to return the product
  3. It can be sent by registered mail to the address - Luban Mor Ltd. 6 Kfar Saba.
  4. You can request collection by delivery for an additional fee of NIS 30.

Payments

How can I pay for my order?

1. Cash in store

2. Paybox/bank transfer (for details, contact customer service: 077-8048050

3. Credit card

4. Telephone representative

5. PayPal - PAYPAL

6. Cash to the courier (Gobeyna) plus NIS 15

Can I pay in installments?

Up to 6 payments can be made with a credit card

Is payment on the website secure?

Yes. The site is built with SSL

Orders and Products

Can I pre-order a product that is out of stock?

No. Only a product that is available and in stock can be ordered.

How can I check if a product is in stock?

Each product page will list whether it is available in stock or not.

Can I get a notification when a product is back in stock?

Yes. Fill out a form and enter your name+phone+e-mail and as soon as the product is back in stock you will be notified.

Stay in Touch

Have questions about your order, or a general inquiry?